Refund and Returns Policy

At Chanel Dubai, we pride ourselves on offering you the highest quality luxury products and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund and returns policy carefully.

1. Eligibility for Returns

• Items must be returned within 7 days from the date of delivery.
• Items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase, such as a receipt or order confirmation, must be provided.

2. Non-Returnable Items

• Items marked as final sale.
• Gift cards.
• Custom or personalized items.

3. Return Process

• To initiate a return, please contact our customer service team at info@chanel-dubai.com
• Our team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item.
• Pack the item securely in its original packaging and include the RAN.

4. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7-10 business days to your original method of payment.
• Please note if there is a shipping cost will be non-refundable.

5. Exchanges

• If you wish to exchange an item, please contact our customer service team at info@chanel-dubai.com for assistance.
• Exchanges are subject to product availability.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at info@chanel-dubai.com
• We will arrange for a replacement or a full refund, including any shipping costs.

7. Return Shipping Costs

• Customers are responsible for return shipping costs, except in cases of damaged or defective items.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

8. International Returns

• For international returns, customers are responsible for return shipping costs, customs fees, and any other related charges.
• Please contact our customer service team for further instructions.

9. Contact Us

If you have any questions or need further assistance, please contact our customer service team at:

• Email: info@chanel-dubai.com

At Chanel Dubai, your satisfaction is our priority. Thank you for shopping with us and we look forward to serving you again.